Winner's Circle - Customer Service
Company: Dave & Buster
Location: Carlsbad
Posted on: April 28, 2024
Job Description:
Job Description:
Dave & Buster's is different from everywhere else. No two days are
ever the same. Time will fly by serving hundreds of people with
flexible schedules you can accommodate school or other jobs. Plus,
your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many
positions, including medical, dental, vision, 401K, FREE GAMES and
more.
POSITION SNAPSHOT: Our Winner's Circle position ensures Guests'
initial impressions with Dave & Buster's are positive and
welcoming. The Winner's Circle position requires a strong
communicator who will guide our Guests through their Midway
experience.
NITTY GRITTY DETAILS:
- Delivers an unparalleled Guest experience through the best
combination of food, drinks and games in an ideal environment for
celebrating all out fun.
- Keeps immediate supervisor promptly and fully informed of all
problems or unusual matters of significance and takes prompt
corrective action where necessary or suggests alternative courses
of action.
- Provides timely and accurate service while managing wait times
and communicating information as needed to Guests, Team Members,
and Managers.
- Greets Guests with a positive attitude and enthusiasm while
performing multiple job functions. Smiles and greets Guests upon
entering.
- Assists the Guest with all requests and answers questions as
needed and makes recommendations on items.
- Provides game assistance by promptly notifying Support
Technicians or Management as needed.
- Bids farewell to Guests leaving. Ensures everything was
satisfactory and invites Guests to return.
- Notifies Manager of any Guest that is perceived to be
unhappy.
- Practices proper cost controls by accurately weighing tickets
and scanning merchandise.
- Responsible for stocking, displaying and securing merchandise
in all storage areas.
- Responsible for the reconciliation of tickets and merchandise
inventory.
- Conducts merchandise inventory during and after shift, if
applicable.
- Checks for restocking of necessary supplies. Brings all areas
up to standard. Discusses problem areas with Manager.
- Reviews the cleanliness and organization of the Winner's
Circle. Ensures all plush and shelves are stocked, properly
cleaned, and maintained.
- Properly positions and set up displays to increase Guest
traffic and promote sales.
- Assists other Team Members as needed.
- Maintains a favorable working relationship with all other
company Team Members to foster and promote a cooperative and
harmonious working climate that will be conducive to maximum Team
Member morale, productivity and efficiency/effectiveness.
- Must be at least 16 years of age. Requirements
STUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those
that must be met by a Team Member to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions. While performing the duties of this position,
the Team Member will regularly be required to:
- Be friendly and able to smile frequently.
- Work days, nights, and/or weekends as required.
- Work in noisy, fast paced environment with distracting
conditions.
- Read and write handwritten notes.
- Lift and carry up to 30 pounds.
- Move about facility and stand for long periods of time.
- Walk or stand 100% of shift.
- Reach, bend, stoop, mop, sweep and wipe frequently. The above
statements are intended to describe the general nature and level of
work being performed by individuals assigned to this job. They are
not intended to be an exhaustive list of all responsibilities,
duties and skills required of personnel so classified in this
position.
As an equal opportunity employer, Dave & Buster's is dedicated to
our policy of nondiscrimination in all aspects of employment, and
we comply with all Federal, State and Local laws regarding
nondiscrimination.
Dave and Buster's is proud to be an E-Verify Employer where
required by law.
Salary
- Compensation is from $16 - $17 per hour
Salary Range:
16
17
We are an equal opportunity employer and participate in E-Verify in
states where required.
Keywords: Dave & Buster, Vista , Winner's Circle - Customer Service, Hospitality & Tourism , Carlsbad, California
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