Front Office / Patient Coordinator
Company: Coastal Medical Group
Location: Vista
Posted on: January 14, 2023
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Job Description:
Description:
Job Type: Full-timeAbout UsAt Akeso Occupational Health, our
physicians offer a full scope of occupational medicine services
designed to help reduce healthcare costs, while minimizing lost
work time and increasing employee productivity. To accomplish these
goals, Akeso is outcome focused and provides medical care on an
urgent or appointment basis for occupational injuries and
illnesses. We also design modified work and rehabilitation programs
to enable injured employees to return to work as soon as
possible.Job DescriptionWe are seeking a Front Office/Patient
Coordinators for our Vista location.As a Medical Front Office
Receptionist, you will contribute to the patient experience from
start to finish, beginning with warmly greeting patients and
visitors to the practice. This role demands multi-tasking in a
fast-paced environment with experience necessary in triaging phone
calls, scheduling, insurance verification, rooming patients,
vitals, blood draws, and treating and communicating instructions to
patients. The Front Office Receptionist will be the first point of
contact for the practice and you will support day-to-day operations
by ensuring high quality customer service for our patients.If you
have the ability to represent the highest quality of care in all
aspects of patient engagement, and a willingness to demonstrate a
very caring and respectful demeanor we want to hear from you. The
ideal candidate will reflect our mission of offering highly
personalized, compassionate care and be excited by the opportunity
to learn and grow with the Practice. Candidate should also be able
to demonstrate a positive attitude, strong communication and
computer skills.
Requirements:
Key ResponsibilitiesGreet and welcome patients and visitors as soon
as they arrive at the office.Perform the patient check-in check out
process.Assist patients with initial paperwork.Answer, screen, and
forward incoming phone calls.Confirm patient appointments.Schedule
and coordinate patient appointments.Insurance verifications and
authorizations.Maintain in depth knowledge and command of all
offered services.Office inventory.Ensure reception area is tidy and
presentable.Receive, sort, and distribute daily mail /
deliveries.Accurately input patient data with high attention to
detail.Assist patients with paperwork and answer patients' queries
and ensure quality customer service.Ensure patient satisfaction at
all times.Collaborate with other staff.Ensure patient record
safety.Maintain all records in accordance with HIPAA requirements
as well as internal confidentiality
requirements.Qualifications/ExperienceMinimum 1-year proven work
experience as a medical Front Office Receptionist.Hands-on
experience with office equipment (i.e., fax machine, copier, iPad,
etc.).Professional attitude and appearance.Solid written and verbal
communication skills.Ability to be resourceful and proactive when
issues arise.Excellent organizational skills.Strong multitasking
and time-management skills, with the ability to prioritize
tasks.Demonstrated experience of delivering excellent customer
service.Collaborate successfully with patients and team
members.Experience working in a fast-paced environment.Strong
desire to provide the best possible patient experience.Operates
with the highest level of ethics, integrity, and
confidentiality.Bilingual in Spanish preferredAkeso is an equal
opportunity employer that is committed to diversity and inclusion
in the workplace. We prohibit discrimination and harassment of any
kind based on race, color, sex, religion, sexual orientation,
national origin, disability, genetic information, pregnancy, or any
other protected characteristic as outlined by federal, state, or
local laws.PI201193014
Keywords: Coastal Medical Group, Vista , Front Office / Patient Coordinator, Administration, Clerical , Vista, California
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