Call Center Agent
Company: VXI Global Solutions
Location: Los Angeles
Posted on: January 26, 2026
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Job Description:
Job Description Job Description It's fun to work in a company
where people truly BELIEVE in what they are doing! We're committed
to bringing passion and customer focus to the business. VXI Global
Solutions is seeking dedicated and compassionate Emergency Roadside
Assistance Agents (Customer Service Representatives) to join our
team. In this critical role, you will provide essential support to
customers who have rented vehicles from our client and are
experiencing roadside emergencies. As the first point of contact,
you will handle incoming calls from stranded customers, assess
their situations, and coordinate the necessary assistance. Your
role involves problem-solving, service coordination, and ensuring
customer safety and satisfaction. This position requires you to
work on-site in our vibrant Lubbock call center. Benefits:
Competitive Salary: Starting pay of $18.00/hr., plus incentives.
Training: Paid training provided to ensure you have the skills
needed for success. Comprehensive Benefits Package: Includes 401K,
medical, dental, vision, and life insurance. Cell Phone Benefits:
$25/month per line for unlimited phone, text, and data. Referral
for Life Program™: Earn a residual bonus every pay period. Engaging
Work Environment: Enjoy luncheons, contests, and other incentive
programs. Career Growth: Opportunities for advancement within the
company. Equal Opportunity Employer: We are committed to diversity
and inclusion in the workplace. Key Responsibilities: Customer
Assistance: Handle inbound calls from customers who are stranded
and need roadside assistance for rental vehicles. Problem Solving:
Assess each situation to determine the best solution, such as
arranging for towing, dispatching roadside assistance, or providing
other necessary support. Service Coordination: Coordinate with
service providers to ensure timely assistance to the customer.
Follow-Up: Ensure that customers receive the required help and
follow up to guarantee their safety and satisfaction.
Documentation: Maintain accurate records of all customer
interactions and services provided. Qualifications: Customer
Service Skills: Proven ability to provide patient, empathetic, and
effective customer service. Communication: Strong interpersonal
skills and the ability to build rapport with customers during
stressful situations. Shift Flexibility: Availability to all
shifts, including overnight shifts, weekends and holidays.
Experience: At least 1 year of customer service experience in a
single role. Education: High School Diploma or GED. Background
Check: Must pass a background screening. Typing Skills: Minimum
typing speed of 25 WPM. Assessments: Candidates must pass onsite
assessments with a score above 80% prior to interviewing. Note:
This position is 100% on-site . Join our dedicated team and make a
difference in our vibrant, supportive call center environment. If
you like wild growth and working with happy, enthusiastic
over-achievers, you'll enjoy your career with us!
Keywords: VXI Global Solutions, Vista , Call Center Agent, Customer Service & Call Center , Los Angeles, California
