Remote Certified Patient Engagement Specialist

Company: Vitasora Health
Location: Long Beach
Posted on: March 19, 2026

Job Description:

Job Description Why Vitasora Health Vitasora Health is redefining how chronic care is delivered in America. We connect patients, providers, and payers through a technology-driven platform built around RPM, CCM, and telehealth, making proactive, continuous care accessible beyond the clinic. Joining Vitasora means being part of a mission-driven team that is not just responding to the future of healthcare; we are building it. What Vitasora Health Offers We offer a competitive compensation package including comprehensive medical, vision, and dental coverage, a 401(k) plan, and paid time off. You’ll join a collaborative, high-energy environment where innovation is encouraged, contributions are recognized, and careers grow alongside a company shaping the future of remote care. Job Description The Certified Patient Engagement Specialist serves as the primary outreach voice of Vitasora Health's patient engagement team, responsible for enrolling patients into Chronic Care Management (CCM) and Remote Patient Monitoring (RPM) programs. This role connects with patients managing long-term health conditions, educates them on program benefits, and guides them through enrollment with empathy and professionalism, directly supporting Vitasora Health's mission of delivering care beyond the clinic. Core Responsibilities Patient Outreach & Enrollment Conduct high-volume outbound outreach to introduce CCM and RPM services, determine eligibility, and obtain verbal enrollment consent. Personalize conversations using patient information, active listening, and motivational interviewing techniques to build rapport and address concerns. Track outreach attempts and document all call outcomes accurately in the internal care coordination system. Patient Education & Engagement Clearly communicate the value of CCM and RPM to patients and caregivers, particularly seniors managing multiple chronic conditions. Apply health coaching principles and motivational interviewing strategies to promote patient engagement, behavior change, and improved health outcomes. Support patient understanding of program participation, expectations, and next steps with empathy and accuracy. Clinical Team Collaboration Serve as the bridge between patients and clinical care teams, facilitating timely and smooth handoffs. Communicate patient feedback and concerns to clinical staff to support continuity of care. Participate in team huddles to stay aligned on program goals and priorities. Documentation & Reporting Maintain accurate, HIPAA-compliant records of all patient interactions, enrollment statuses, and call outcomes. Contribute to daily, weekly, and monthly outreach performance reports and track individual enrollment metrics. Identify patterns in patient objections and recommend script or workflow improvements. Stay current on Medicare eligibility requirements, CCM/RPM updates, and best practices in patient engagement. This role may require completion of tasks and responsibilities outside of those listed above, as business needs evolve. Flexibility and a willingness to contribute beyond defined expectations is an important part of this role. Required Qualifications Must be a Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), Certified Clinical Medical Assistant (CCMA), National Certified Medical Assistant (NCMA), or hold an active and unrestricted Licensed Practical Nurse (LPN) or Registered Nurse (RN) in the state of California. Minimum 1 year of experience in healthcare, customer service, or outbound call/sales environment. High school diploma or GED required; college degree or healthcare certifications a plus. Strong verbal communication skills with a confident, empathetic approach. Familiarity with healthcare terminology, CCM, Medicare, and/or RPM services. Proficiency with internal systems and EMR platforms, VoIP systems, and basic healthcare technology; EHR experience a plus. Bilingual in English and Spanish is a plus. Preferred Experience Experience with motivational interviewing and/or health coaching to improve patient outcomes. Experience working with Medicare and Medicaid patients and managing complex chronic disease populations. Proven ability to build rapport quickly and professionally handle objections. Prior experience in telehealth, RPM, or other virtual care delivery models. Understanding of HIPAA and commitment to patient confidentiality. Schedule & Availability This role requires flexibility in scheduling based on business needs which will be communicated well in advanced. Team members may be asked to adjust their working hours, including early mornings, evenings, or occasional weekends, to support patient outreach goals, program deadlines, or operational demands. A willingness to work flexible hours is an important part of this role. Core Competencies Patient-Centered Communication & Active Listening Motivational Interviewing & Health Coaching Empathy, Objection Handling & Sales Skills Healthcare Compliance & HIPAA Awareness Internal Systems, EMR & Technology Proficiency Team Collaboration & Mission Alignment Cultural Qualifications Curious, caring, and mission-driven motivated by making a real difference in patients' health. Positive, empathetic, and team-first with a collaborative approach. Adaptable and flexible in a fast-moving, metrics-driven environment. Brings energy, professionalism, and a commitment to going the extra mile. Physical & Remote Work Requirements Prolonged periods of sitting and working on a computer. Reliable high-speed internet (minimum 50 Mbps) and quiet, distraction-free workspace. Must be able to lift up to 15 pounds at times.

Keywords: Vitasora Health, Vista , Remote Certified Patient Engagement Specialist, Customer Service & Call Center , Long Beach, California