Manager, Field Service Operations

Company: Datron World Communications
Location: Vista
Posted on: January 12, 2021

Job Description:

We are looking for a talented individual who can support our Mission and Purpose of being a self- sustaining, profitable communications company which positively impacts the lives of others today and in the future. Datron World Communications Inc. recognizes Servant Leadership, in all that we do, to inspire and equip those we influence. Our Servant Led culture instills opportunities to create a higher level of trust, transparency, authentic communication, fairness, respect and honor among teams.Manage the activities of the customer service department to include: returns, and/or servicing of company products. Develop the customer service policies and procedures. Sets group schedules and priorities to achieve optimum efficiency and rapid turnaround. Serve as liaison with customers to resolve difficult problems and inquiries. Examines warranty claims. Trains and directs staff as needed. Support Afghanistan and our in-country FSRs including arranging telecoms, providing support of equipment, and facilitating reporting requirements. Direct and control demo support activities, manage manpower and equipment. Coordinate and manage demo inventory, internal and external customers. Local and field training for customers and representatives. Coordinate inventory management for all inventory maintained outside the U.S. to support in-country repair activity. Actively participate in developing plans for customer support for products we buy complete and offer under a DWC contract. Coordinate and manage logistics for the movement of material, this does not include exports. Participate in the planning related to in-country support, whether provided by in-country representatives or DWC direct personnel.Qualifications* 5 years Supervisory experience with 4 or more direct reports.* E6 level & above Radio Communications experience.* Experience in RF Communications.* Prior job experience working in the military or for a defense contractor.* Prior experience interacting with international military or police personnel.* Experience training military or police personnel (foreign & domestic).* Experience managing and supporting international local national work group.* Experience and willingness to travel internationally.* Hands on field service experience. * Experience writing training material and plans. * Experience providing training, feedback, and motivation to employees.* Effective Communication Skills: Interpersonal, Written and Verbal.* Demonstrated Effective and Positive Leadership at all Levels.* Proficiency in using Word, Excel and Power-Point, Visio a Plus.* Having a wide-range experience to use professional concepts and company objectives to resolve complex issues in creative and effective ways. * Inspire, Equip and Positively Influence Others.

Keywords: Datron World Communications, Vista , Manager, Field Service Operations, Executive , Vista, California