Manager, Field Service Operations
Company: Datron World Communications
Location: Vista
Posted on: January 12, 2021
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Job Description:
We are looking for a talented individual who can support our
Mission and Purpose of being a self- sustaining, profitable
communications company which positively impacts the lives of others
today and in the future. Datron World Communications Inc.
recognizes Servant Leadership, in all that we do, to inspire and
equip those we influence. Our Servant Led culture instills
opportunities to create a higher level of trust, transparency,
authentic communication, fairness, respect and honor among
teams.Manage the activities of the customer service department to
include: returns, and/or servicing of company products. Develop the
customer service policies and procedures. Sets group schedules and
priorities to achieve optimum efficiency and rapid turnaround.
Serve as liaison with customers to resolve difficult problems and
inquiries. Examines warranty claims. Trains and directs staff as
needed. Support Afghanistan and our in-country FSRs including
arranging telecoms, providing support of equipment, and
facilitating reporting requirements. Direct and control demo
support activities, manage manpower and equipment. Coordinate and
manage demo inventory, internal and external customers. Local and
field training for customers and representatives. Coordinate
inventory management for all inventory maintained outside the U.S.
to support in-country repair activity. Actively participate in
developing plans for customer support for products we buy complete
and offer under a DWC contract. Coordinate and manage logistics for
the movement of material, this does not include exports.
Participate in the planning related to in-country support, whether
provided by in-country representatives or DWC direct
personnel.Qualifications* 5 years Supervisory experience with 4 or
more direct reports.* E6 level & above Radio Communications
experience.* Experience in RF Communications.* Prior job experience
working in the military or for a defense contractor.* Prior
experience interacting with international military or police
personnel.* Experience training military or police personnel
(foreign & domestic).* Experience managing and supporting
international local national work group.* Experience and
willingness to travel internationally.* Hands on field service
experience. * Experience writing training material and plans. *
Experience providing training, feedback, and motivation to
employees.* Effective Communication Skills: Interpersonal, Written
and Verbal.* Demonstrated Effective and Positive Leadership at all
Levels.* Proficiency in using Word, Excel and Power-Point, Visio a
Plus.* Having a wide-range experience to use professional concepts
and company objectives to resolve complex issues in creative and
effective ways. * Inspire, Equip and Positively Influence
Others.
Keywords: Datron World Communications, Vista , Manager, Field Service Operations, Executive , Vista, California
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