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Director, Services Product Support

Company: Leidos
Location: Vista
Posted on: November 12, 2021

Job Description:

Job #: R-00068918-OTHLOC-PL-2D2822
Location: Vista, CA
Category: Proj and Prog Management
Schedule (FT/PT): Full Time
Travel Required: Yes, 25% of the time
Shift: Day
Potential for Telework: Yes, 100%
Clearance: Public Trust
Referral Eligibility : Ineligible
Group: Civil Responsible for the technical quality and support of each product throughout its life cycle. Ensures field personnel are fully equipped and prepared to deliver best in class service through the propagation of technical knowledge and data. Develops and implements best practices and standards throughout Services and provides a solutions based feedback loop to other functions. Specific Roles and Responsibilities

  • Leads technical teams to achieve specific objectives that will result in a "best in class" industry designation
  • Establish and oversee services life cycle sustainment strategy
  • Work directly with Engineering and Product Management to successfully test and qualify products
  • Manages quality & ISO process for Services
  • Support the field with product technical support
  • Develop, refine and revise technical documentation to a high standard
  • Produce innovative results-based technical training offerings
  • Principle owner of equipment reliability improvements
  • Work with Sustaining Engineering on upgrades and life extensions
  • Provide technical escalation support to customers
  • Execute continual process improvements that meet QA guidelines
  • Work cross-functional initiatives with Engineering, Manufacturing, Quality, Compliance to ensure industry leading service for the end customer Specific Qualifications and Requirements Required:
    • Minimum of 8+ years of experience with supporting technical/engineering services
    • Minimum of 8 years working with OEM product life cycle programs
    • Working knowledge of ECO processes
    • Must have ability to collaborate across functions to form strong relationships
    • Comfortable working in a matrix reporting environment and supporting numerous individuals across the Services organization
    • Experience in fast-paced, deadline-driven environment, and ability to thrive in same
    • Strong PowerPoint and Excel skills (Financial applications, data compilation and aggregation)
    • Strong written skills with proven ability to write business documentation
    • Subject matter expert on service CMMS systems
    • Lean experience / Six Sigma certified
    • Strong analytical and modeling skills
    • Experience with multiple ERP systems strongly desired Location: US Based: Remote-- Must be able to travel up to 30% EDUCATION & EXPERIENCE: Requires a BA/BS or equivalent experience and 8+ years of prior relevant experience. Pay Range: #Remote COVID Response Effective October 1, in order to enter Leidos facilities in the US and to attend Leidos business events outside our facilities, employees will be required to be vaccinated for COVID-19 or maintain proof of a negative COVID-19 test within 96 hours of entry. Effective December 8, all Leidos employees must be fully vaccinated (2 weeks past final dose) unless they are entitled to a legal accommodation. If you are not vaccinated, please consider getting your COVID-19 vaccination as soon as possible. If you have any questions, please contact your Talent Acquisition POC.-- Leidos is a Fortune 500-- information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, civil, and health markets. The company's 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $12.30 billion for the fiscal year ended January 1, 2021. For more information, visit www.Leidos.com . Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here . Securing Your Data Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to spam.leidos@leidos.com . Commitment to Diversity All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws. Description Job Description:The Program Manager will... Description Job Description:The Security Detection... Join our Talent Community to create a profile, enabling a streamlined application process and to help our recruiters better understand your areas of expertise and interest. Contact us about product information and pricing, customer feedback, stockholder services, or just to voice a concern.

Keywords: Leidos, Vista , Director, Services Product Support, Executive , Vista, California

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