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Center Manager II

Company: Planned Parenthood of the Pacific Southwest
Location: Vista
Posted on: November 17, 2021

Job Description:

Planned Parenthood of the Pacific Southwest has been voted one of the best places to work. We are one of the largest providers of reproductive healthcare in Southern California, operating 18 health centers throughout our three county region. Check out our new video, "We are Planned Parenthood of the Pacific Southwest" for more information about our organization: No Matter What.The Center Manager II will manage and oversee the provision and delivery of all reproductive healthcare services including medication abortion. In this exciting opportunity, you will be responsible for ensuring efficient center operations, staff engagement, and optimal patient experience in a family planning setting. This will include actively contributing to and supporting agency changes and initiatives, including upholding standardized systems across health centers, while maintaining compliance with agency standard practices.The Center Manager II will supervise, build and maintain a team of licensed and non-licensed staff, including regular coaching and development of employees and future organizational leaders. This will include creating a psychologically safe team environment rooted in diversity, equity, and inclusion. In this role, you will manage health centers that run an average of 3 clinician shifts per day.The ideal candidate will have an excellent customer service focus and be dedicated to meeting the expectations and requirements of internal and external customers. If you are passionate about our mission, have demonstrated experience building and maintaining a strong team, possess a strong aptitude for handling sensitive situations with intrapersonal savvy, and are a skilled problem solver who takes the initiative to reach effective solutions, apply now!In this role, you'll get to:

  • Promote a clinical team environment in which high quality care is provided in a manner that is efficient, responsive to client's needs, user friendly and cost-effective.
  • Collaborate and ensure successful communication with health center staff members regarding policy and protocols, staff development needs, and conduct team meetings on a regular basis in conjunction with clinical leadership.
  • Hire for all center positions, train, retain, terminate (if necessary), and evaluate all staff in cooperation with the Human Resources Department.
  • Hold Health Center staff accountable to creating an inclusive workplace through coaching and counseling that fosters the development of others, facilitates cooperation and team work, and supports constructive resolution of conflict.
  • Treat everyone in a manner that demonstrates fairness and consistency.
  • Recognize when staff engagement is low and take corrective action.
  • Hold regular coaching conversations with employees.
  • Support and direct involvement with clinical quality reviews, enforce service standards, create systems to address patient experience feedback, regularly review and implement improvement efforts in response to Patient Experience data and reports.
  • Effectively interact with patients and colleagues and develop positive relationships.
  • Lead inclusively by making active, intentional, and ongoing efforts to promote full participation and sense of belonging of every employee, patient, and strategic partner.
  • Ensure equitable access to quality care and health center services for patients.
  • Actively participate in DEI learning and awareness-coach and role model for team.
  • Responsible for financial management and revenue cycle goals for the health center.
  • Lead health center efforts to achieve established goals for productivity and quality metrics.
  • Partner with Health Center leadership at the clinic site to share in operational leadership decisions to ensure the provision of high quality client care.
  • Contribute to and enforce service standardization efforts.
  • Oversee appropriate scheduling of patient visits and smooth, efficient clinic flow to maintain financial integrity and stability of the clinic operation.
  • Develop and implement an annual center plan and budget. Review and monitor health center budget and monthly financial statements against operating budget for fluctuations in revenue, variable expenses and staffing ratios and adjust actions in order to reach clinic specific metrics.
  • Supervise inventory, ordering, and control of all medication, supplies and equipment needed to deliver medical services.
  • Participate as a member of the Center Operations Leadership Team, attend regular meetings and support and contribute to PPPSW programs, projects, and agency initiatives as requested.
  • Conduct community outreach, networking and education as well as internal and external marketing in order to attract and retain clients and to establish PPPSW as a long-term referral source.
  • Make business decisions that promote equity and prioritize the need of the community.
  • Ensure compliance with all federal, state and local regulations related to the operations of the health center, including DHS, OSHA, Environmental Health, Board of Pharmacy, CLIA, Title X, FPACT, and Medi-Cal.
  • Ensure compliance to HIPAA and Agency confidentiality policies in dealing with clients and staff.
  • Implement and ensure compliance to all Risk Management and Quality Assurance practices as outlined by the Integrated Quality and Risk Management Program.
  • Support the provision of medical service delivery in partnership with Clinical Leadership.
  • Remain current on all FDA approved contraception (including emergency contraception), non-directional decision-making pregnancy options counseling (including surgical and medication abortion, adoption, and prenatal), STI's (including HIV), comprehensive sexuality including lesbian, gay, bisexual, transgender and questioning, community resources, PPPSW medical protocols, administrative procedures, referral procedures and all Planned Parenthood services and programs.
  • Ensure a safe work environment.What we're looking for:
    • Bachelor's degree OR 4+ years in a leadership position working in a health care setting
    • 4+ years of supervisory experience with more than 6 direct reports
    • CPR certification or be willing to obtain certification within 60 days of employmentPreferred Qualifications:
      • 2+ years of experience working in a healthcare or medical settingWe are the power of Planned Parenthood.We are Planned Parenthood of the Pacific Southwest, one of the largest and most prominent affiliates of the most iconic health care organization in the world. We are recognized for the wide array of services we provide and the outstanding education we deliver.We are a prominent and powerful team of health experts who work relentlessly to help our communities sustain their health and well-being. We adhere to the highest standards and protocols as we collaborate and care for people, without judgment.100 years of advocating for our mission has secured our advancement, our future and our passion for practicing health care.We are a team you can have fun with and a powerful movement you can be part of. Together we'll take pride in shaping the future of sexual health and reproductive rights.For those who feel that purpose is critical to their work, this is a gift.In This Together.Planned Parenthood of the Pacific Southwest is an Equal Opportunity Employer.

Keywords: Planned Parenthood of the Pacific Southwest, Vista , Center Manager II, Executive , Vista, California

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