Clinical Case Manager Lead
Company: Volunteers of America Los Angeles
Location: Compton
Posted on: April 1, 2026
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Job Description:
About Us: VOALA Helping Our Most Vulnerable Change Their Life
Stories Volunteers of America is a non-profit human services
organization committed to serving people in need, strengthening
families, and building communities. VOALA provides a variety of
social services to Los Angeles area communities such as Head Start
programs, Upward Bound college prep programs, veterans? services,
homeless shelters, low-income housing program as well as drug and
alcohol rehabilitation. Learn more at www.voala.org . PAY RATE:
$34.77 - $36.60 Per Hour BENEFITS: VOALA offers competitive
medical, dental, vision and retirement benefits JOB SUMMARY AND
PURPOSE The Clinical Case Management Team provides clients with the
highest levels of acuity and co-morbidities individualized care
through access to service linkages, counseling, treatment planning,
and various crisis intervention methods in order to prepare
individuals for further success. The Lead Clinical Case Manager
supervises the services provided to clients who have several
psychological co-morbidities that must be managed appropriately for
a successful re-entry into society. As the Lead Clinical Case
Manager, this position is responsible for managing most complex
client cases. Additionally, coaches and mentors junior staff. The
position requires a combination of administrative/office duties and
field/outreach work. DUTIES AND RESPONSIBILITIES Services for this
position must be provided on-site. As a result, the position
requires incumbents to report to work on-site each day of active
employment. Assigns and monitors case load of team: Review daily
referrals and screenings of potential clients. Designates clients
to case manager for intake and ensures all supporting documents are
verified Conducts comprehensive screenings and assessments with
clients to collect functional, environmental, financial,
employment, housing, educational, and health information, as
appropriate, to develop a case plan Develops support systems to
meet client needs, coordinates and facilitates move-in activities,
rental negotiations, and service referrals as required Makes home
and field visits to assigned clients weekly Monitors case managers
on a regular basis to determine quality and effectiveness of
services provided Review cases with Program Coordinator/Manager and
Clinical Case Management Team Audit case file on a regular basis
for completeness and accuracy, and compliance with regulatory
requirements (HIPAA, local law enforcement requirements) Conducts
crisis intervention as necessary Assists case managers by
identifying and coordinating a variety of available services
necessary for clients and families to maintain/obtain
self-sufficiency and family stabilization Makes referrals to
available community providers for therapeutic, social, educational,
and medical resources, as appropriate Provides support to case
managers, clients and families through ongoing case conferencing,
counseling, and advocacy Provides training, supervision, and
problem-solving guidance for Case Management Team in close
consultation with Clinicians Develops, performs, and assists with
workshops pertaining to program services that meet client needs
Attends Court as the client liaison as part of case management.
Participates and assists with outreach events Other duties as
assigned MANDATED REPORTER As service providers to the
underprivileged and vulnerable in our community, all employees are
considered Mandated Reporters, and must report any instance of
physical or sexual abuse to proper authorities. Qualifications
REQUIREMENTS: Must be able to pass a fingerprint clearance,
background check, including criminal history, personal references,
employment and education verifications Current TB screening and
Immunization Records (within 5 days of hire) Copy of Current
Professional License (if applicable) Current BLS Certification
(within 15 days of hire) Valid Real ID Completion of all required
trainings (within 30 days of hire) Ability to perform under
circumstances of possible emotional stress and conflicts dealing
with difficult, uncooperative, and potentially aggressive clients
as VOALA serves the neediest of the needy in our programs which may
include clients with homelessness, mental-illness, substance abuse,
recently released from incarceration and other challenges.
EDUCATION: Master's degree in social work, psychology, or
counseling from fully-accredited college or university. Registered
with the Board of Behavioral Sciences as an Associate Clinical
Social Worker (ASW) or Associate Marriage and Family Therapist
(AMFT) EXPERIENCE: Minimum of 3 years of complex clinical
experience in program(s) serving homelessness, addictions,
under-served populations or prison re-entry/diversion Minimum of
1500 supervised hours working towards Licensure (LCSW or LMFT)
Proven leadership qualities. Volunteers of America is an Equal
Opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, national origin, disability, protected Veteran
Status, or any other characteristic protected by applicable
federal, state, or local law. This employer participates in
E-Verify as required by the federal government and will provide the
federal government with your Form I-9 information to confirm that
you are authorized to work in the U.S. If E-Verify cannot confirm
that you are authorized to work, this employer is required to give
you written instructions and an opportunity to contact Department
of Homeland Security (DHS) or Social Security Administration (SSA)
so you can begin to resolve the issue before the employer can take
any action against you, including terminating your employment.
Keywords: Volunteers of America Los Angeles, Vista , Clinical Case Manager Lead, Healthcare , Compton, California
