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Customer Service Representative

Company: RR Donnelley & Sons
Location: Vista
Posted on: November 22, 2021

Job Description:

Customer Service Representative Customer Service Vista, CA * ID: 53768 * Full-Time/Regular RRD Packaging Solutions Vista (formerly Precision Litho), is a leading packaging company looking for a dynamic Customer Service Representative/Print Production Account Specialist to join their team! Coordinate production of printed and packaged materials, or print and packaging related services for the company's customers. Maintain positive customer relations through active engagement of the customer through all stages of the manufacturing process from initial contact through final disposition of the customers product. Create job specs for production; plan job for efficiency. Responsibilities * Ensure job instructions are entered and verified in the various manufacturing systems and queued in to the production schedule. * Review and analyze incoming customer specifications to determine the best/efficient method of manufacture and how the product will be produced within customer time commitments. * Develop the high level manufacturing work plan for all areas of the plant/platform assigned. May build work plans for soft orders and track. * Approve and release the manufacturing work plans utilized by Production Scheduling, Materials, Pre-press, Logistics/Warehousing and Vendors. * May determine impositions and layouts required to create customer product to determine the time allocations required for the job. * Manage system issues to resolution to minimize how much time Project Planners spend away from managing day to day projects. * Draft up and communicate all process changes and updates related to new workflows or system upgrades/implementations. * Performs other related duties and participates in special projects as assigned. RRD is an EEO/AA including Vets and Disabled Employer Required Skills HS diploma or equivalent with 2-4 years of relevant administrative/operational support in manufacturing operations or office environment directly related to the duties of the job, OR demonstrated ability to meet the job requirements through a comparable number of years of work experience. Requires very good knowledge of general administrative/manufacturing operations procedures and knowledge of job specific processes to successfully execute and complete the more progressive/complex duties of the job. Ability to follow company policy and understand any rules or regulations governing the work being completed and impact work has on department or company. Must have very good knowledge of technology to include computers and software programs such as MS Office or MAC word processing, spreadsheets or other programs specific to the job in order to complete duties successfully. Requires good knowledge of multiple functions or areas of the business in which there is frequent contact with while completing daily work assignments of the job. Must have very good oral and written communication skills sufficient to explain departmental policy, methods and/or procedures when completing assignments. Requires very good organizational skills sufficient to accomplish work by established deadlines and ability to coordinate phases of work with others. Must be able to work weekends and holidays, as needed. Required Experience Must have technology experience and be proficient in learning new system. Prior experience in packaging manufacturing operations and layout experience is preferred, but not required.

Keywords: RR Donnelley & Sons, Vista , Customer Service Representative, Hospitality & Tourism , Vista, California

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