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Reservation Agent

Company: Pala Casino Spa and Resort
Location: Pala
Posted on: January 16, 2022

Job Description:

Promptly answer incoming reservations calls, taking, recording, and canceling of reservations of Individual, Group and Casino guests; Consistently provide prompt, courteous service to the guest in an efficient and professional manner at all times; Possess a warm, friendly, smiling voice with all callers to ensure guest pleasure and satisfaction; Maintain a pleasant and professional attitude when taking reservations; Maintain constant awareness of services, promotions and events knowledge offered by Pala Casino Resort & Spa; Reporting directly to Room Reservation & PBX Manager and Room Reservations Supervisor.


  • Room reservation experience six months minimum - 1 year preferred
  • Should have excellent telephone presentation, proper phone etiquette, people skills, sales skills, and ability to upsell a plus
  • Should have experience in LMS or AS400 Reservation software
  • Should have the ability to accurately type approximately 40-50 WPM
  • Should have
  • Must read, write, speak and understand English, Bi-lingual a plus
  • Should have general office skills
  • Should have computer and working knowledge of the Internet


    When you become a part of "Pala Pride," in addition to working in an exhilarating atmosphere, we are proud to offer a comprehensive benefit package including the following:
    • Promotional Opportunities
    • Training and Development Opportunities
    • Group Medical, Dental, and Vision Plans
    • Employer Paid Life and Disability Insurance
    • Voluntary Life and Disability Plans
    • Flex Plans for Medical and Child Care
    • 401 (k) Retirement Savings Plan
    • Flexible leave programs
    • Paid time off for Bereavement and Jury Duty
    • Employee Assistance Program (EAP)
    • Direct Deposit
    • 17 days of Paid Time Off in the first year of employment
    • Paid Holidays
    • Free Meals
    • Free Parking
    • Eligibility for the various benefits offered above may differ based on job classification and length of service.

Keywords: Pala Casino Spa and Resort, Vista , Reservation Agent, Hospitality & Tourism , Pala, California

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