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Housekeeping Supervisor (Hotel Tower)

Company: Pala Casino Spa Resort
Location: Pala
Posted on: January 16, 2023

Job Description:

Supervises tower team members to ensure the Hotel and 4 star/4diamond Diamond standards are achieved and maintained. Responsible for organizing, planning, supervising and controlling of daily activities performed by your team members. Reporting directly to the Housekeeping Manager.

  • Maintains all guest rooms, guest corridors and tower public space at Hotel and 4 star/4 diamond standards
  • Maintains these standards while completing daily assigned work assignments
  • Assigns work to team members in priorities to ensure guest satisfaction
  • Ensure all assigned work of team members is completed prior to the end of shift
  • Liaison with status board and relevant departments to ensure the smooth and efficient running of the tower
  • Conducts daily inspections of guest rooms, guest corridors and tower public space for cleanliness standards, maintenance, and have deficiencies corrected and work request forms prepared
  • Responsible for preparing requisitions for cleaning and guest supplies to restock assigned locker rooms
  • Responsible for ensuring assigned team members are adhering to OSHA requirements and safety rules and regulations
  • Responsible for the control of issuing, receiving and replacing departmental keys
  • Constantly check room status on the computer for accuracy and update appropriate GRA paperwork
  • Ensure team members arrive and depart their work stations at assigned times
  • Ensure all lost and found is handled in accordance with departmental procedures
  • Prepare retraining request forms as needed
  • Prepare and issue any required disciplinary actions
  • Responsible for supervising the team members, stock levels, inventory and control of linen par levels in assigned locker rooms
  • Responsible for ensuring all assigned work areas are clean, neat and free of safety issues
  • Maintains personal contact with guests in dealing with complaints, etc.
  • Assist in controlling payroll cots by ensuring proper staffing in your assigned section
  • Conduct daily meetings with assigned team members
  • Check the appearance and uniforms of assigned team members daily
  • Knowledge of room types and locations in the tower
  • Knowledge of room availability at all times, for future and present dates
  • Be aware of special promotions within the hotel
  • Ensure service is always exceptional
  • Ensure service is of the highest degree
  • Ensure assigned operating equipment is being used properly and is in good working condition
  • Create an atmosphere of high morale and a positive working relationship among team members
  • Ensure the productivity and efficiency of team members by constantly overseeing work done
  • Know and practice the guest service philosophy of Pala Casino Resort and Spa
  • Ascertain guest satisfaction
  • Perform other duties as assigned
    • Minimum two-years experience in a high volume Hotel environment
    • Should have a good working knowledge of chemicals, carpet & floor care and maintenance equipment relating to Housekeeping
    • Should have an extensive knowledge of all job duties performed by housekeeping team members
    • Should have proper phone etiquette, people and strong communication skills
      • Should read, write, speak and understand English. Bilingual a plus - (Spanish preferred)

        When you become a part of "Pala Pride," in addition to working in an exhilarating atmosphere, we are proud to offer a comprehensive benefit package including the following:
        • Promotional Opportunities
        • Training and Development Opportunities
        • Group Medical, Dental, and Vision Plans
        • Employer Paid Life and Disability Insurance
        • Voluntary Life and Disability Plans
        • Flex Plans for Medical and Child Care
        • 401 (k) Retirement Savings Plan
        • Flexible leave programs
        • Paid time off for Bereavement and Jury Duty
        • Employee Assistance Program (EAP)
        • Direct Deposit
        • 17 days of Paid Time Off in the first year of employment
        • Paid Holidays
        • Free Meals
        • Free Parking
        • Discounts to local attractions
        • Eligibility for the various benefits offered above may differ based on job classification and length of service.

Keywords: Pala Casino Spa Resort, Vista , Housekeeping Supervisor (Hotel Tower), Hospitality & Tourism , Pala, California

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