Housekeeping Supervisor (Hotel Tower)

Company: Pala Casino Spa Resort
Location: Pala
Posted on: January 16, 2023

Job Description:

Supervises tower team members to ensure the Hotel and 4 star/4diamond Diamond standards are achieved and maintained. Responsible for organizing, planning, supervising and controlling of daily activities performed by your team members. Reporting directly to the Housekeeping Manager.

• Maintains all guest rooms, guest corridors and tower public space at Hotel and 4 star/4 diamond standards
• Maintains these standards while completing daily assigned work assignments
• Assigns work to team members in priorities to ensure guest satisfaction
• Ensure all assigned work of team members is completed prior to the end of shift
• Liaison with status board and relevant departments to ensure the smooth and efficient running of the tower
• Conducts daily inspections of guest rooms, guest corridors and tower public space for cleanliness standards, maintenance, and have deficiencies corrected and work request forms prepared
• Responsible for preparing requisitions for cleaning and guest supplies to restock assigned locker rooms
• Responsible for ensuring assigned team members are adhering to OSHA requirements and safety rules and regulations
• Responsible for the control of issuing, receiving and replacing departmental keys
• Constantly check room status on the computer for accuracy and update appropriate GRA paperwork
• Ensure team members arrive and depart their work stations at assigned times
• Ensure all lost and found is handled in accordance with departmental procedures
• Prepare retraining request forms as needed
• Prepare and issue any required disciplinary actions
• Responsible for supervising the team members, stock levels, inventory and control of linen par levels in assigned locker rooms
• Responsible for ensuring all assigned work areas are clean, neat and free of safety issues
• Maintains personal contact with guests in dealing with complaints, etc.
• Assist in controlling payroll cots by ensuring proper staffing in your assigned section
• Conduct daily meetings with assigned team members
• Check the appearance and uniforms of assigned team members daily
• Knowledge of room types and locations in the tower
• Knowledge of room availability at all times, for future and present dates
• Be aware of special promotions within the hotel
• Ensure service is always exceptional
• Ensure service is of the highest degree
• Ensure assigned operating equipment is being used properly and is in good working condition
• Create an atmosphere of high morale and a positive working relationship among team members
• Ensure the productivity and efficiency of team members by constantly overseeing work done
• Know and practice the guest service philosophy of Pala Casino Resort and Spa
• Ascertain guest satisfaction
• Perform other duties as assigned
  Requirements
  
  • Minimum two-years experience in a high volume Hotel environment
  • Should have a good working knowledge of chemicals, carpet & floor care and maintenance equipment relating to Housekeeping
  • Should have an extensive knowledge of all job duties performed by housekeeping team members
  • Should have proper phone etiquette, people and strong communication skills
    • Should read, write, speak and understand English. Bilingual a plus - (Spanish preferred)
      Benefits
      
      When you become a part of "Pala Pride," in addition to working in an exhilarating atmosphere, we are proud to offer a comprehensive benefit package including the following:
      
      • Promotional Opportunities
      • Training and Development Opportunities
      • Group Medical, Dental, and Vision Plans
      • Employer Paid Life and Disability Insurance
      • Voluntary Life and Disability Plans
      • Flex Plans for Medical and Child Care
      • 401 (k) Retirement Savings Plan
      • Flexible leave programs
      • Paid time off for Bereavement and Jury Duty
      • Employee Assistance Program (EAP)
      • Direct Deposit
      • 17 days of Paid Time Off in the first year of employment
      • Paid Holidays
      • Free Meals
      • Free Parking
      • Discounts to local attractions
      • Eligibility for the various benefits offered above may differ based on job classification and length of service.

Keywords: Pala Casino Spa Resort, Vista , Housekeeping Supervisor (Hotel Tower), Hospitality & Tourism , Pala, California