Housekeeping Supervisor (Hotel Tower)
Company: Pala Casino Spa Resort
Location: Pala
Posted on: January 16, 2023
Job Description:
Supervises tower team members to ensure the Hotel and 4
star/4diamond Diamond standards are achieved and maintained.
Responsible for organizing, planning, supervising and controlling
of daily activities performed by your team members. Reporting
directly to the Housekeeping Manager.
- Maintains all guest rooms, guest corridors and tower public
space at Hotel and 4 star/4 diamond standards
- Maintains these standards while completing daily assigned work
assignments
- Assigns work to team members in priorities to ensure guest
satisfaction
- Ensure all assigned work of team members is completed prior to
the end of shift
- Liaison with status board and relevant departments to ensure
the smooth and efficient running of the tower
- Conducts daily inspections of guest rooms, guest corridors and
tower public space for cleanliness standards, maintenance, and have
deficiencies corrected and work request forms prepared
- Responsible for preparing requisitions for cleaning and guest
supplies to restock assigned locker rooms
- Responsible for ensuring assigned team members are adhering to
OSHA requirements and safety rules and regulations
- Responsible for the control of issuing, receiving and replacing
departmental keys
- Constantly check room status on the computer for accuracy and
update appropriate GRA paperwork
- Ensure team members arrive and depart their work stations at
assigned times
- Ensure all lost and found is handled in accordance with
departmental procedures
- Prepare retraining request forms as needed
- Prepare and issue any required disciplinary actions
- Responsible for supervising the team members, stock levels,
inventory and control of linen par levels in assigned locker
rooms
- Responsible for ensuring all assigned work areas are clean,
neat and free of safety issues
- Maintains personal contact with guests in dealing with
complaints, etc.
- Assist in controlling payroll cots by ensuring proper staffing
in your assigned section
- Conduct daily meetings with assigned team members
- Check the appearance and uniforms of assigned team members
daily
- Knowledge of room types and locations in the tower
- Knowledge of room availability at all times, for future and
present dates
- Be aware of special promotions within the hotel
- Ensure service is always exceptional
- Ensure service is of the highest degree
- Ensure assigned operating equipment is being used properly and
is in good working condition
- Create an atmosphere of high morale and a positive working
relationship among team members
- Ensure the productivity and efficiency of team members by
constantly overseeing work done
- Know and practice the guest service philosophy of Pala Casino
Resort and Spa
- Ascertain guest satisfaction
- Perform other duties as assigned
Requirements
- Minimum two-years experience in a high volume Hotel
environment
- Should have a good working knowledge of chemicals, carpet &
floor care and maintenance equipment relating to Housekeeping
- Should have an extensive knowledge of all job duties performed
by housekeeping team members
- Should have proper phone etiquette, people and strong
communication skills
- Should read, write, speak and understand English. Bilingual a
plus - (Spanish preferred)
Benefits
When you become a part of "Pala Pride," in addition to working in
an exhilarating atmosphere, we are proud to offer a comprehensive
benefit package including the following:
- Promotional Opportunities
- Training and Development Opportunities
- Group Medical, Dental, and Vision Plans
- Employer Paid Life and Disability Insurance
- Voluntary Life and Disability Plans
- Flex Plans for Medical and Child Care
- 401 (k) Retirement Savings Plan
- Flexible leave programs
- Paid time off for Bereavement and Jury Duty
- Employee Assistance Program (EAP)
- Direct Deposit
- 17 days of Paid Time Off in the first year of employment
- Paid Holidays
- Free Meals
- Free Parking
- Discounts to local attractions
- Eligibility for the various benefits offered above may differ
based on job classification and length of service.
Keywords: Pala Casino Spa Resort, Vista , Housekeeping Supervisor (Hotel Tower), Hospitality & Tourism , Pala, California
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