IT Service Desk Specialist - Office 365

Location: Temecula
Posted on: June 23, 2025

Job Description:

Elevate your career as a Service Desk Specialist; growing oppty by leveraging Office 365 expertise and proactive problem-solving skills to deliver outstanding user support in a fast-paced environment! This Jobot Consulting Job is hosted by: Liz Valdez Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume. Salary: $22 - $27 per hour A bit about us: One of the top nation's premier providers of biopharmaceuticals delivering cost-effective solutions and enhance product availability, serving 96% of community hospitals and over 200,000 clients. Why join us? Comprehensive Health benefits EAP 401k, Profit Sharing Retirement Plan Tuition Reimbursement Program HSA, FSA, Dependent Care Flex Spending Acct Life, AD&D, & AFLAC Plans Paid Vacation/Holidays/Sick Leave Excellent work-life balance Job Details Service Desk Specialist – Onsite position M-F 8am-5pm PST This is your opportunity to join a collaborative and high-performing team where your expertise with Microsoft Office 365 and user support will make an immediate impact. What You’ll Do Be the first point of contact for IT support — solving hardware, software, and network issues for 500 users. Troubleshoot and support Office 365 applications like Outlook, Teams, SharePoint, OneDrive, and Exchange Online. Handle user accounts, including provisioning and deprovisioning in Azure AD and Active Directory. Support device setup and maintenance, including PCs, printers, mobile phones (iPhones), and more. Monitor system performance and proactively flag or resolve potential issues. Maintain accurate documentation, service desk tickets, and a knowledge base to help the team work smarter. Assist with hardware/software deployments, tech upgrades, and office IT moves. Work closely with network and application teams on escalated issues and ongoing improvements. What You Bring to the Table 3 years of experience on a help desk or IT support team. Strong knowledge of Office 365, Windows 10/11, and Microsoft Office 2016/2019. Familiarity with Azure AD, Okta SSO, Intune, and multi-factor authentication. Hands-on experience with hardware/software installation, troubleshooting, and end-user support. Solid understanding of service ticketing systems (Salesforce Service Cloud a plus). Excellent communication skills and a calm, helpful approach to resolving issues. Ability to juggle multiple tasks, meet deadlines, and thrive in a collaborative team environment. What Helps You Stand Out A Bachelor’s degree in IT or a related field. Experience supporting enterprise environments (500 users). Previous work with mobile device management or supporting remote users. Strong attention to detail and ability to document solutions clearly. Ready to bring your skills to a role where you can grow, be challenged, and make an impact every day? We want to hear from you. Interested in hearing more? Easy Apply now by clicking the "Apply Now" button. Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

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