Outsource Representative

Company: Progressive Management Systems
Location: West Covina
Posted on: April 3, 2026

Job Description:

Full-Time Outsource Representative Job Description Outbound dialing both manually and using an automatic dialing system. Meet and maintain performance standards and monthly goals. Data research and multitasking; must be able to read client notes, maneuver through the collector’s working screen and client portal, payment portal, listen, and talk simultaneously Data entry; must learn company standard abbreviations and codes Must learn about laws and regulations that govern the industry Problem solving and negotiating; will be required to gather information from the consumer as well as information from the account and figure out the best possible solution Escalate calls when necessary; must be able to recognize when a call needs to be escalated for further assistance Attend all training classes (must pass all training tests given) Perform other related duties as assigned or requested Must be able to interpret an EOB (explanation of benefits) Basic understanding of type of hospital visits (ER, OP, IP and OB Qualifications High School diploma or equivalent. Experience/training in standard computer applications (e.g. word processing, databases, and the internet). Must have ability to adapt to fast paced, dynamic environment Training will be compensated (at wage offered) Medical and Dental benefits effective immediately Vacation and Sick Accruals 6 paid legal holidays Employee Stock Ownership Program HYBRID – all work from home is based on performance. Any changes in law or client requirements to work from the office can occur without notice Spanish speaking certification incentive- $2 per hour extra Possibility of earning a monthly bonus based on team hitting a minimum of 90% of the team’s goal.

Keywords: Progressive Management Systems, Vista , Outsource Representative, IT / Software / Systems , West Covina, California