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Sr. Dealer Support Clerk

Company: Hotspring
Location: Vista
Posted on: September 3, 2020

Job Description:

Job DescriptionWe are hiring a Sr. Dealer Support Clerk to join our Customer Service team!DISCOVERAs our Sr. Dealer Support Clerk you will be part of our Dealer Support team, which provides excellent customer care to our retail dealer customers, who sell are industry-leading products such as, Endless Pools--, Hot Spring-- Spas, Caldera-- Spas, Freeflow Spas--, and Fantasy Spas--. In this role, you will be responsible for providing clerical support to our Dealer Support Representatives while working in a fast-paced environment to assist with the order and shipment processes. Reporting to our Dealer Support Supervisor, you will have the opportunity to demonstrate your strong customer focus and also learn about our products while being part of a highly collaborative team.YOUR RIPPLE EFFECT* Are you organized and detail-oriented? You will provide general administrative assistance/clerical support to our Dealer Support Representatives. This includes activities such as, entering and checking orders and communicating to our dealer customers as needed, while being able to prioritize and complete tasks in a timely manner. You will also be responsible for maintaining our customer files so that you can retrieve pertinent information when needed.* Are you customer-focused? You will work closely with your assigned dealer customers through a relationship-based approach to assist them with orders, provide status updates, and notify them when parts are back-ordered.* Are you a team player? As part of a highly visible team, you will collaborate with and assist team members as needed while also working independently to complete tasks, which help overall team performance. You'll also be encouraged to share process improvement ideas to increase overall team efficiency and effectiveness.WHAT YOU BRING* High school diploma or general education degree (GED).* 1-2 years related experience in performing general clerical/administrative tasks.* Excellent communication skills including phone and email etiquette with the ability to articulate information in a professional and thoughtful manner.* Strong customer focus; must be able to build positive and professional working relationships with customers, colleagues, and management.* Proficiency using Microsoft Office applications (Word, Excel, Outlook), as well as solid data entry skills are required.* Must be able to work Monday through Friday during general business hours.WHAT YOU'LL GETAt Watkins Wellness--, we believe that everyone should 'Feel good, Live well." so, we offer employees the opportunity to join a dynamic, growing industry leader with an outstanding and well-deserved reputation for leadership and commitment to our employees, customers and community. We also offer a competitive package including exceptional health and wellness benefits, paid time off, bonus, profit sharing, 401k, tuition reimbursement and much more.We look for candidates that exhibit The Watkins Way (always Ethical, endeavors to be Transparent, embraces Inclusion, welcomes Diverse backgrounds and perspectives, Accommodating, believes in Work-Life Balance, puts Safety First, Accountable, values Relationships, Passionate, Team Player, and Goal Driven).The employee must frequently lift and move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision and depthShiftFull or Part TimeFull timeWatkins (the "Company") is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company's policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

Keywords: Hotspring, Vista , Sr. Dealer Support Clerk, Other , Vista, California

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