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Hotel Front Desk (Service Representative)

Company: Pala Casino Spa and Resort
Location: Pala
Posted on: January 11, 2022

Job Description:

Responsible for registering and settling of guest accounts. Including, resolving problems arising from guest complaints, reservations, room assignment activities, and unusual requests. Reports directly to Assistant Hotel Managers / Hotel Manager.

  • Register and checkout guests accurately and in a timely manner
  • Answers inquiries pertaining to hotel policies and services.
  • Be able to handle cash, checks, or credit cards from guests and record transactions.
  • Be able to assign, select, and do room changes in a complete, accurate, and timely manner
  • Knowledge of room availability at all times, for future and present dates
  • Upselling of rooms by selling at rack rate and offering fewer discounted rates and by selling suites when filling hotel
  • Exceptional attitude
  • Perform other duties as assigned

    • Must read, write, and have oral proficiency in English.
    • Excellent communication skills.
    • Pleasant and outgoing personality.
    • Excellent organizational skills.
    • Able to remain calm and professional in a busy environment.
    • Previous 4 Star / 4 Diamond hotel experience a plus.
    • Ability to deal with difficult situations.
    • Ability to add, subtract, multiply, and divide in all units of measure

Keywords: Pala Casino Spa and Resort, Vista , Hotel Front Desk (Service Representative), Other , Pala, California

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