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Field Support Specialist

Company: McCain Inc.
Location: Vista
Posted on: January 13, 2022

Job Description:

We are looking for a Field Support Specialist. As a member of the SWARCO McCain family, you will provide field support for the installation and troubleshooting of various Caltrans, NEMA, and ATC cabinets and controllers. Provide 3rd party product support for other McCain distributed products. Distributed products include battery backup (BBS) systems and Accessible Pedestrian Signal (APS) pushbuttons. The Field Support Specialist will be responsible for installation support, operational training, and field diagnostics of systems distributed by McCain. Field activities may include site visits to assist in product turn-ons, diagnose operational issues, and to provide training when required.Essential Duties and ResponsibilitiesPerform field work with use of independent judgment. Typical field work consists of but not limited to:Programming and configuring equipment at a new installation to operate as designed on the signal plans.Modifying existing traffic signal cabinets to operate as designed on the signal plans.Installing communication equipment such as twisted pair copper, fiber optics and wireless.Repairing or replacing malfunctioning equipment both new and used.Professional interaction with customers and all levels of personnel.Provides other technical specialists with status updates on issues.Handles other requests from management on a timely basis.Responsible and accountable for the technical support of various projects.Perform other job-related duties as assigned. Requirements Must be knowledgeable in traffic signal systems.Must be knowledgeable of ancillary traffic signal systems such as detection systems, conflict monitors, EVP, and pedestrian pushbuttons.Must have a minimum of 5 years of applicable experience.Ability to use hand tools including meters and specialty tools.Must possess excellent verbal and written communication skills.Must possess strong organizational and time management skills.Must have ability to interact with customers and all levels of personnel in a professional manner.Must have ability to work independently with minimal supervision.Minimum education of high school diploma or equivalent.IMSA Traffic Signal Field Technician certification is highly desired.Must have good driving record and provide current DMV driving record.Willingness to travel, 80% driving to various job sites.Must be available for an on-call basis for company/customer needs.Physical Conditions / RequirementsPhysical requirements include some heavy lifting up to 50 lbs. Nearly all work will be performed outdoors at traffic intersections and near freeways. Job also requires frequent driving, sitting, handling objects with hands, climbing, standing, walking, bending, reaching, talking and hearing.Occasional - Routine deadlines; usually sufficient lead-time; variance in work volume seasonal and predictable; work volume priorities can be anticipated; some interruptions are present; involves occasional exposure to demands and pressures from persons other than immediate supervisor.Vision requirements: Ability to visually see information in print and/or electronically.Travel to various job sites, 80% driving time.Talking on the phone with internal and external customers.As a member of our family, you will enjoy:A GREAT work environment with fun, friendly, knowledgeable and helpful team members.Benefits package to support you and your family's health. From medical, dental, and vision, to flexible spending accounts for both health and dependent care.Educational reimbursement to help keep your career updated.Save money on tickets to the San Diego Zoo, other amusement parks, movies, indoor skydiving and so much more with our employee discount program.Paid time off, holidays, company-matched 401(k) plan and more!Start your journey with us and submit your resume. McCain is an equal opportunity employer. This employer participates in E-Verify.

Keywords: McCain Inc., Vista , Field Support Specialist, Other , Vista, California

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