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Customer Assistance Representative Sr - Vista

Company: Enterprise Holdings
Location: Vista
Posted on: January 16, 2022

Job Description:

Overview:
The Sr. Customer Assistance Representative (Sr. CAR) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to service customers, and act as a rental back-up in a home city branch location.This position pays $18.00 per hour and full time hours (40 hours per week). This role is available inNorth San Diego County - Carlsbad (92008), Encinitas (92024), Oceanside (92054), Solana Beach (92075) & Vista (92083)As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today and every day the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response,please click here.

Responsibilities:
Takeincoming calls: reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendorsManage outgoing calls forcallback management,and miscellaneous calls as assignedProvide a high level of customer service by assisting customers and assessing their rental needs in person and over the phoneMeet and greet customers in a friendly and timely mannerProvide directions and general assistanceUnderstand and communicate rental terms and conditions, vehicle features and other servicesSell optional protection products, upgrades, fuel options and other additional equipmentAssist to assess condition of rental upon returnProcess returns, check-insEffectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as neededResponsible for notifying Management of any known vehicle problems and any required vehicle maintenanceClean vehicle interior and exterior by hand or by operating washing equipment when neededPerform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billingPerform miscellaneous and backup duties job-related duties as assignedEqual Opportunity Employer/Disability/Veterans

Qualifications:
Must be at least 18 years oldMust have a high school diploma or GED equivalentMust have at least 6 months of prior customer service or sales experience (retail, customer facing preferred)Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the futureThis position requires a valid Driver's LicenseWe will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.

Keywords: Enterprise Holdings, Vista , Customer Assistance Representative Sr - Vista, Other , Vista, California

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