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Consumer Engagement Coordinator

Location: Vista
Posted on: November 20, 2022

Job Description:

Life's Too Short to Work on Mondays!How would you like to work for an innovative, forward-thinking company that manufactures and distributes high quality healthcare products for the world? If you are passionate about teamwork, are driven by exceeding expectations in all that you do and thrive in an organization that promotes having fun while making a difference, join us!As a privately held company since 1991, we at BioFilm, research, develop, and manufacture the best healthcare products to enhance intimate activities, quality of life and protective wellness. In beautiful Vista, California, our facility is the hub!You'll work with leading researchers, engineers and scientists in a culture that embraces ingenuity.What we offer: 4-day work weeks - every Monday off! Health, dental, and vision insurance (with employee contribution) plus Health Reimbursement Account and Flexible Spending Account options availableMatching 401K and profit-sharingDiscretionary annual bonuses based on profitsGenerous PTO and holiday schedule including paid time off from Christmas Eve to New Year's DayAnnual professional development opportunities and tuition reimbursementAlternative Work Week: BioFilm works an alternative work schedule of four 9.5-hour days. You will be likely assigned to one of the following schedules, 6:00 am - 4:30 pm -or- 7:00 am - 5:30 pm, with one hour for lunch. The Senior Operations Manager will oversee the day-to-day activities of the company, ensuring that the organization is managed and performing efficiently and effectively.Purpose of PositionAs our Consumer Engagement Coordinator, you'll engage with and respond to consumer requests and complaints and provide support to the Marketing Team. You will have a hands-on role in building and developing our brand's relationship with our community through email, social media and other digital engagement. The ideal candidate will have strong customer service skills, a thorough knowledge of social platforms, and experience interpreting data and creating reports.5 Key Roles of AccountabilityDaily monitoring of customer service and marketing emails and Phone Calls, vetting and responding to inquiries, comments and complaints promptly.Monitoring of review platforms, responding to reviews, and tracking, analyzing and reporting on brand sentiment and product problems and trends.Monitoring of social listening platform (Sprout Social) to engage with consumers, track brand sentiment, and analyze and report on content and product performance and opportunities.Support marketing campaigns and efforts that require community engagement including virtual and live events, social media contests, influencer campaigns, email campaigns, sampling programs, etc.Log customer complaints in QCBD and work with Quality control to ensure immediate resolution to all customer concerns.

Qualifications and Education RequirementsBachelors Degree PreferredStrong understanding of social media channels, including Facebook, Instagram, Twitter, YouTube, LinkedIn, Pinterest, and TikTok1+ years of customer service experience from professional or retail environmentStrong analytical skills and experience creating reportsExcellent writing and editing skills with attention to grammar and sentence structureAbility to provide a positive customer experience in writing and over the phoneExperience with review platforms a plus.Ability to read, write and speak fluent English.Able to recognize and resolve problems quickly using sound judgment and diplomacy.Detail oriented.Good organizational skills.Ability to work as part of a team.Must be self-motivated with ability to use own initiative.Flexibility to change direction frequently and with little notice.Able to handle multiple tasks simultaneously.Excellent planning and organization abilities.Able to complete projects under tight deadlines, even when there are competing requirements and changes in assignments.Computer literate in a Windows Environment; Excel, Word, Power Point, Access, Internet.10-key by touch.Typing 50 wpm.Basic math skillsAccurate counting skills.PI197234085

Keywords: BIO FILM INC, Vista , Consumer Engagement Coordinator, Other , Vista, California

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