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Delivery Team Lead

Company: Urbn Leaf - Harborside
Location: Vista
Posted on: November 22, 2022

Job Description:

*About Us: *
We are an innovative, fully-vertical cannabis company recognized for shattering stereotypes and setting new standards within the cannabis industry. With a focus on consumer education and staff training, we are working to change the perceptions of cannabis. From the thoughtfully curated collection of products down to the modern, strategic layouts of each location, every detail is designed with the customer experience in mind. We believe that each and every customer deserves to be treated with compassion backed with expertise and appreciation.

*Our Values: *
Our most important asset is our people. We strive to foster an inclusive environment that promotes engagement, teamwork, and the continued opportunity for development through the empowerment of our people.
We believe in setting the standard by providing our customers with carefully curated products and high-performing, knowledgeable team members to ensure a quality experience with every interaction.
By being transparent and treating everyone with respect, we can focus on what really matters to us as a company: our team and our customers.
We take ownership of our work and honor our commitments. We are proud of our accomplishments and recognize our failures by reinforcing the "we" in our efforts and removing the "they".
We believe in cultivating growth in all that we do, from the growth of our business to the personal and professional growth and enrichment of our teams.

*Job Title: *Delivery Lead
*Dept: *Urbn Leaf Retail Delivery
*Reports to: *Fleet Manager
*Job Class: * Hourly, non-exempt
*Position Summary*
The Delivery Lead position is responsible for the supervision of Urbn Leaf's Delivery department. The Delivery Lead is responsible for end-of-shift cash handling, planning tasks for the Packers, directing and organizing orders for drivers, as well as establishing effective working relationships with management, employees and customers.
*Duties and Responsibilities: *

* Responsible for the drivers, delivery service, and quality performance of the Packers.
* Follows the Fleet Managers leadership and gives direction to the delivery team (Drivers and Packers).
* Trains new drivers and Packers; plans, assigns and directs work.
* Reports any staff related issues to Fleet Manager (for disciplinary action).
* Develops order Packers with the necessary operational instructions and skills to grow into future leadership roles.
* Keeping the UL inventory updated (multiple times per shift) to ensure that product doesn't fall off the menu
* Provides leadership to the delivery team, ensuring staff is engaged, motivated and committed to operate as a high performance and fully accountable team.
* Manages driver lunch in/out, and shift end times.
* Ensures workplace cleanliness and organization. Making sure product is always stocked and workstations are consistently cleaned to start the shift, and before the end of the shift.
* Follows all Roles & Responsibilities that are assigned and implemented by the Fleet Manager.
* Adheres to and enforces the organization's policies, procedures and Federal/State applicable laws (BCC Regulations for delivery).
* Communicates with Fleet Manager throughout the scheduled shift.
* Ensures all drivers properly fill out the Sign In/Out sheet with proper times, stops, miles, terminal numbers and signatures.
* Hold drivers accountable for missing product.
* Ensures all company standards and safety policies are being adhered to in department.
* Assists other departments as needed or requested.
* Ensures friendly, efficient and professional customer service.
* Monitor operational/office supplies daily and report the needs to the necessary team member.
* As per the needs of the business due to increased volume or driver absence, the Delivery Lead must be willing and able to conduct delivery driver duties and deliver orders.
* Must have access to an insured vehicle which can be used for delivery
* Must be the registered owner of vehicle or be able to provide a notarized letter authorizing use of the vehicle for work purposes by the registered owner
* Valid, current insurance
* Schedules staff according to business needs
* Model year 2013 or newer
* Vehicle must be meet the necessary vehicle inspection requirements (everything in good condition with no safety hazards)
* Must have reliable transportation with locking trunk (vehicle must pass company inspection)
* Must be able to understand and operate GPS Technology
* Must have a hand free device
* Must have a clean driving report for the past 5 years
* No moving violations
* No seat belt violations
* No at-fault accidents
* No suspensions
* No DUI's
* No SR-22
* Must be willing to work with both methods of delivery, Batch and Dynamic
* Open to and responsible for issued vehicle equipment while on shift (cameras, gps)
* Must be willing to assist with any in-store duties during downtime in delivery volume per the store management team's discretion and delegation. This includes but is not limited to budtender, cleaning, inventory, line monitoring, and reception.

*Qualifications: *

* Must have intermediate computer skills, to be able to input and access information in the company delivery and time keeping systems.
* Must have a hands-on proactive supervisor style. Performing case packer duties in busy times of need or to support absenteeism
* Must be motivated with a can-do, team first attitude. This position requires leadership and communication skills.
* Must have the ability to:
* Perform all job functions with attention to detail, speed and accuracy
* Prioritize and organize
* Remain calm and resolve problems using good judgment
* Lead by example and ensure the team executes the game plan laid out for them
* Understands guest service needs
* Works cohesively as a team with co-workers

*Education and Experience: *

* One year relevant experience and/or training
* High School Graduate
* Cash Handling a plus

*Certificates, Licenses, and Registrations: *

* Valid California Driver's License
* Cannabis Business Work Permit (must obtain from City of Vista)
* Physician's Recommendation for Medicinal Cannabis

*Physical Demands/Requirements: *
The following are constant demands for this position:

* Must be able to stand/walk for up to 6 hours at a time.
* Must be able to sit for up to 8 hours at a time.
* Must be able to lift at least 50 pounds safely and properly.
* Ability to work in a stressful, fast-paced environment.
* Must be able to work days, nights, holidays and weekends.
* Must be able to work in a warehouse environment (subject to temperature changes) for 80% of the work day.

Pay: $19 / hr
*Equal Employment Opportunity Policy*
Urbn Leaf and Harborside provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, citizenship status, color, religion, age, sex (including pregnancy), national origin, disability status, family medical history or genetic information, military or veteran status, marital status, parental status, political affiliation, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Urbn Leaf and Harborside comply with federal and state disability laws and may make reasonable accommodations for applicants and employees with disabilities as required by applicable law. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Talent Acquisition at

Job Type: Full-time

Pay: $19.00 per hour%58047475%

Keywords: Urbn Leaf - Harborside, Vista , Delivery Team Lead, Other , Vista, California

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