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Shift Lead

Company: Urbn Leaf - Harborside
Location: Vista
Posted on: September 16, 2023

Job Description:

About Us:

We are an innovative, fully-vertical cannabis company recognized for shattering stereotypes and setting new standards within the cannabis industry. With a focus on consumer education and staff training, we are working to change the perceptions of cannabis. From the thoughtfully curated collection of products down to the modern, strategic layouts of each location, every detail is designed with the customer experience in mind. We believe that each and every customer deserves to be treated with compassion backed with expertise and appreciation.

Our Values:

Our most important asset is our people. We strive to foster an inclusive environment that promotes engagement, teamwork, and the continued opportunity for development through the empowerment of our people.

We believe in setting the standard by providing our customers with carefully curated products and high-performing, knowledgeable team members to ensure a quality experience with every interaction.

By being transparent and treating everyone with respect, we can focus on what really matters to us as a company: our team and our customers.

We take ownership of our work and honor our commitments. We are proud of our accomplishments and recognize our failures by reinforcing the "we" in our efforts and removing the "they".

We believe in cultivating growth in all that we do, from the growth of our business to the personal and professional growth and enrichment of our teams.

Urbn Leaf, the new standard in cannabis dispensaries, is looking for a Shift Lead to join our team at our location in Vista, CA. If you're friendly, love to lead and develop teams, and are knowledgeable about all things cannabis - we are looking for you!

Job Title: Shift Lead

Reports to: General Manager, Assistant Managers

Position Summary:

Our Shift Leads are responsible for the day to day operations and performance of the retail staff. Most time will be spent on maintaining the presentation of the store and team, and ensuring guests receive high quality service while upholding the Urbn Leaf brand standards and expectations. Shift Leads help to run the store during hours of operation under the direction of the Assistant Manager and General Manager.

Duties and Responsibilities:

Responsibilities include, but are not limited to:

  • Oversee dispensary team including but not limited to: reception, budtenders, budbacks, security, etc.
  • Ensure time is effectively spent overseeing team and guest experience.
  • Ensure all technology platforms are updated with our most current information (specials, events, marketing materials)
  • Ensure all staff is on time, well-groomed and in clean uniforms
  • Handle all returns, exchanges and employee purchases
  • Ensure that Inventory Controller is notified of all returns so this may be communicated to the vendor and product replaced or credit given
  • Ensure all opening and closing duties are completed and the venue is completely secured before departing at night or opening in the morning
  • Meet with management team to ensure proper follow-up on all action items and address any personnel issues
  • Report all relevant operational information to General Manager
  • Handle customer issues and concerns in a professional and effective manner
  • Partner with Human Resources to ensure the venue is compliant with all pertinent employee rules and regulations
  • Execute marketing efforts as directed by the Marketing team
  • Ensure proper ambiance and cleanliness within venue at all times
  • Ensure that the Urbn Leaf brand is always properly represented
  • Train and develop employees from within
  • Work with management team to create and implement staff incentive programs to increase level of service, promote upselling, and enhance staff morale
  • Read industry publications to keep up-to-date on trends
  • Assist in creating and implementing policies and procedures that will enhance customer service
  • Enforce all policies and procedures of venue and the company
  • Manage floor to ensure staff is on task at all times
  • Perform any other duties and projects assigned by Senior Management
    • Must be 21 years of age or older
    • Minimum 1 year of dispensary or retail management experience
    • Must be able to input and access information in the POS system, delivery systems, marketing outlets, computers, etc.
    • Must be comfortable learning new skills
    • Must have a hands-on, proactive management style
      Skills and Attitudes:

      Must be motivated, hard-working, and passionate. This position requires someone who is a strong leader with the ability to handle multiple tasks and responsibilities.
      • Must have ability to:
        • Perform all job functions with attention to detail, speed and accuracy
        • Prioritize and organize
        • Be a clear thinker, remain calm, and resolve problems using good judgment
        • Lead by example and ensure that your team executes the game plan laid out for them
        • Understand guest service needs
        • Work cohesively as a team with co-workers
        • Direct staff performance and follow up with corrective action as needed

          Must have one or more of the following:
          • High School diploma or equivalent
            Certificates, Licenses, and Registrations:
            • Valid CA identification/proof of residence
            • Cannabis Business Work Permit (must obtain from City of Vista)
            • Physician's Recommendation for Medicinal Cannabis
              Physical Requirements:
              • Must be able to stand/walk for up to 6 hours at a time
              • Must be able to sit for up to 8 hours at a time
              • Must be able to lift at least 50 pounds safely and properly
              • Ability to work in a stressful, fast-paced environment
              • Must be able to work days, nights, holidays and weekends
                Environmental Conditions
                • Occasionally small and/or enclosed spaces.

                  $18 / hour plus tips

                  Equal Employment Opportunity Policy

                  StateHouse provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, citizenship status, color, religion, age, sex (including pregnancy), national origin, disability status, family medical history or genetic information, military or veteran status, marital status, parental status, political affiliation, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

                  StateHouse complies with federal and state disability laws and may make reasonable accommodations for applicants and employees with disabilities as required by applicable law. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Talent Acquisition team at

Keywords: Urbn Leaf - Harborside, Vista , Shift Lead, Other , Vista, California

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