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Complaint Analyst

Company: Aerotek
Location: Vista
Posted on: February 13, 2021

Job Description:

Top Skills Details1) Strong Scrum Master experience in a corporate environment undergoing an Agile Transformation2) Experience managing project dependencies3) Comfortable working with a transforming Agile culture and willing to push on certain improvement areas and be flexible in others to create buy inDescriptionThe client's Direct-to-Consumer team is looking to spin up a new Scrum Team and take over Scrum Master duties for another from their software development vendor.The client will have these resources aligned to Direct-to-Consumer but will be rolling up through the Delivery PMO. This is a new division of the PMO that is focused on Agile efforts. They are running 2-3 week sprints and following the SAFe methodology. They have development team resources in The Clients India Global Technology (GTech for short) center. There will also likely be some out-sourced team members and US based business POs and technical team members.The successful candidate will be a highly experienced Scrum Master that will be tasked with starting up new teams. This will not be purely Scrum Master because they will have to guide and teach some Agile practices for starting up new teams. There will also be an expectation of dependency management functions required by this individual. The client is in a state of transition to Agile and will require some help getting alignment on the process and bringing teams along.The client knows how to measure business value and is comfortable in talking in that language, but they are not finely tuned Scrum teams looking for someone to just fill that role. This will require some change management functions and championing change.The successful candidate will have to be serious about following Scrum methodologies but know how to be politically savvy enough to get buy in on change from the teams. The teams have been successful and know how to get good results but to take it to the next level they need to make changes and change will be the communication language of this Scrum Master.The Direct-to-Consumer team has a heavy focus on marketing and selling directly to the consumer, which is fairly new to the client (2-3 years now). They have historically sold through their retail partners but with shifting consumer buying habits, they have to find ways to continue to be competitive in the digital marketplace. During the pandemic, this group and the ecommerce presence of the client have seen 100-300% growth. More people are going to--ecommerce, etc to make purchases and coordinate delivery direct with the client. This group has the most demand for IT services and the most budget to spend in 2021.Additional Skills & QualificationsHaving a desire to become an Agile Coach or lead trainings will be key to the long-term abilities of this person.Business ChallengeMore people are going to--ecommerce, etc to make purchases and coordinate delivery direct with The client. This group has the most demand for IT services and the most budget to spend in 2021. By being able to adapt quicker to the marketplace, the client will be able to sell more products and improve customer satisfaction.About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Vista , Complaint Analyst, Professions , Vista, California

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