Desktop Support and Systems Technician
Company: EasyPay Finance
Location: Vista
Posted on: August 4, 2022
|
|
Job Description:
Desktop Support and Systems Technician - OnsiteOverview of
EasyPayEasyPay Finance is a fast-growing financial services
technology firm established in 2001. We assist merchants in the
automotive services, furniture, and other various retail sectors to
meet the financing needs of their customers. Headquartered in
Vista, California, the EasyPay Finance program is currently offered
in 49 states where we are working diligently to provide our clients
and their customers with a superior product and experience. We are
committed to empowering our dedicated employees, by providing
competitive compensation, benefits, and incentives. When you join
our company, you become part of a focused team that works
collaboratively to be the best in a fast-paced and emerging
market.Job DescriptionAs a Desktop Support and Systems Technician
at EasyPay Finance, you are a key player in the smooth operation of
our Information Technology support team. The ideal candidate will
be self-motivated, independent and excel in fast-paced
environments; yet desire to work closely with internal customers
and team members alike. You will have the opportunity to learn and
be encouraged to make significant contributions to our dynamic and
growing company. Each day will offer new, fun challenges as you
tackle a variety of tasks. IT Support ResponsibilitiesProvision
workstations for all incoming employees; Tailor each setup based on
appropriate roles, responsibilities, and permissions. Ensure a
seamless onboarding experience with a "ready-to-go" machine. Follow
up with each user on their first day to confirm everything they
need is available.Provide end-user support and training for all
productivity software, including Exchange, Office 365,
SharePoint.Provide general hardware and software support for users,
provide user training, and guide users having difficulty with
personal computers, peripherals, or software.Respond promptly and
professionally to alerts and client technology issues- Monitor and
update Service Desk incident tracking tickets for purposes of
demonstrating compliance with issue response and resolution,
Service Level Agreements, logging daily activities and documenting
solutions. Function as primary point of contact and communication
with internal customer from assignment of ticket to successful
resolution of issue, including scheduling work and keeping customer
aware of work status and solution progress. Responsible for meeting
Client Service SLA goals. Diagnose, research, and troubleshoot
computer system issues, including operating systems, H/W and S/W,
networking, VPN, connectivity, server, printers, and other network
devices/peripherals, both remotely and onsite. IT Hardware
ResponsibilitiesInstall, configure, and support desktops, laptops,
virtual machines, mobile phones, Phones, servers, backup systems,
and miscellaneous devices.Develop and securely operate the
corporate office network Installation, maintenance, and
troubleshooting of mobile devices, network & server equipment,
workstations, sounds systems, printers, phones, projectors, and
video conferencing systems.Schedule outside repairs for equipment
under warranty or contractCoordinate and manage the relationship
with hardware and software vendorsMaintain inventory of all
technology assets; Create and manage asset tagging and records of
all physical hardware devicesEnsure secure destruction of obsolete
equipment.Ensure the availability, durability, and privacy of
company data and technology resourcesSecurity
ResponsibilitiesDevelop and maintain a documented user onboarding
and offboarding processManage and periodically review user access
permissions to technology resourcesUpgrade systems and processes as
required for enhanced functionality and security issue
resolutionEnsure only authorized users are able to access the
network and attached resourcesMonitor technology resources for
unauthorized accessBasic Qualifications3+ years of related
on-the-job experience; experience working in a fast-paced IT
environment and/or experience working in a call center
environmentProficient with Microsoft Office products and thorough
knowledge of Office 2010/2013Experience with a Help Desk ticketing
systemEffective communication skillsThe employee must occasionally
lift and/or move up to 50 poundsPreferred QualificationsAssociates
in Arts (AA) Degree, or certifications A+, Network+, MSCPExperience
in advanced troubleshootingOn boarding and off boarding
experienceService Now experience Network or Systems experience:
Router/switch or Exchange / SCCMSharePoint Office 365Benefits: #1
Benefit is the people and our great company culture Full health
benefits - Medical/Dental/Vision/Life Insurance Policy Generous PTO
package and holiday pay 401(k) programsSalary:$22-27 per hour
DOEPlease Note: This position is not remote. Must be onsite.
EasyPay is an Equal Opportunity Employer!
Keywords: EasyPay Finance, Vista , Desktop Support and Systems Technician, Professions , Vista, California
Click
here to apply!
|