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Patient Service Representative Mammography

Company: Scripps Health
Location: Vista
Posted on: August 19, 2020

Job Description:

Job Description Description At Scripps Health, you will experience the pride, support, and respect of an organization that has been repeatedly recognized as one of the nation's Top 100 Places to Work. You'll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So if you're open to change, go ahead and unlock your potential. This Patient Service Representative position supports our Mammography department at Scripps Coastal Medical Center Vista and is responsible for providing a high quality patient check-in experience in a busy imaging department. Primary duties will include verifying insurances, collecting co-pays, reviewing department schedules in advance to ensure proper authorization has been obtained for studies, scheduling walk-ins, and keeping patients informed of wait times. General PSR responsibilities may include the following: - Interacting with patients, payers and providers to gather information necessary for accurate registration including assigning of Medical Record Number, scheduling, referral/authorizations, payment collection, document collection and arrival/check-in functions. - Responding to customer billing and payment inquires. - Managing the patient check-in and check-out process from start to finish, which includes identification verification; confirming demographic and insurance information; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit; collecting patient payment responsibility and accurately preparing end of day reporting or payment reconciliation as needed. - Escalating billing inquiries as needed. - Scheduling patient appointments. Successful scheduling includes, exhibiting proficiency in appointment scheduling procedures, accurate documentation and routing of messages, scheduling and confirming appointments according to guidelines, entering insurance, performing Key User duties. - Initiating and validating referrals/authorizations. - Having a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to accurately identify the need to involve leadership in order to resolve concerns. This is a benefitted Full Time, Day Shift position with a Monday - Friday schedule with varying start times between 7AM - 9AM and rotating Sundays (once every 5th week), located at our Scripps Coastal Medical Center Vista. Qualifications Required Qualifications: - Must be able to demonstrate proficiency of computer applications, excellent mathematical skills and ability to handle monies. - Excellent communication and customer service skills. - Strong organizational and analytical skills; innovative with ability to identify and solve problems. Preferred Qualifications: - 1 or more years of experience customer service or healthcare/medical office environment preferred. - Able to adapt, prioritize and meet deadlines. - Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers. Job: Business Office Primary Location: Northern San Diego County-VISTA-SCRIPPS RAD ONC VISTA Work Locations: SCRIPPS RAD ONC VISTA 916 SYCAMORE AVE, SUITE 100 VISTA 92082 Organization: Scripps Coastal Medical Center Job Posting: Aug 12, 2020, 1:15:13 PM Benefit Status: FT - FULL-TIME WITH BENEFITS Scripps Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Keywords: Scripps Health, Vista , Patient Service Representative Mammography, Sales , Vista, California

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