Customer Service Rep
Company: Manpower
Location: Vista
Posted on: June 12, 2022
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Job Description:
Job Description Customer Service Rep (Vista) compensation:
$19-21 employment type: full-time Job Description We are hiring a
Dealer Support Representative to join our Customer Service team
Voted San Diego Tribune's 2021 1 BEST WORKPLACE- Large Company
Category. DISCOVER Are you someone who enjoys working with
customers and building strong relationships? You'll serve as the
main point of contact for our dealers within your territory and
will provide order status, billing, and shipment updates by working
with other departments such as Shipping, Finished Goods, and
Accounting to resolve questions in a timely manner. You'll be a
core part of our Dealer Support team, which provides world-class
service to dealers of our industry. YOUR RIPPLE EFFECT Do you enjoy
a fast-paced environment? In this role, you will frequently handle
multiple tasks such as processing return authorizations per company
policy, assisting dealers with part number requests, and preparing
export documentation. Are you customer-centric? You will be working
closely with your assigned dealer customers through a
relationship-based approach to assist them with orders, other
product requests. You'll also work to resolve any customer issues
by using strong problem-solving skills in an expedited manner. Are
you goal-oriented? This position requires you to work both
independently and within a strong team environment to achieve
results. Do you have excellent organizational skills? You will work
and coordinate with several other departments to prepare dealer
orders for shipment per company's guidelines. You will also work
with established finance companies to assist the dealer accounts
with obtaining credit approvals for their shipments and proactively
check-on credit statuses as needed. Are you detailed? In addition
to responding to customer calls and emails, you will also maintain
records of order statuses and changes as well as reconcile invoices
and sales orders to ensure accuracy. Are you a skilled
communicator? In this role, you will interact with our dealer
(retail) customers and individuals across multiple departments
regularly. Do you look for process improvement? As part of a
continuous improvement environment, you will be looked to provide
ideas and suggestions on how we can improve our workflow and
increase our overall department efficiency. WHAT YOU BRING
Bachelor's degree in Business Administration or a related field is
a plus. 1-2 years of related experience in account management,
customer service, sales support or dealer support; the equivalent
combination of education and/or experience may be considered.
Demonstrated ability to multi-task and prioritize competing tasks
successfully. Basic proficiency level in Microsoft Office
applications such as Word, Excel, and Outlook. Excellent phone and
email etiquette with the ability to articulate information
professionally and thoughtfully manner. Excellent communication
skills with the ability to interact with all levels within the
organization as well as strong ability to work in a team
environment, are required to be successful in this position. WHAT
YOU'LL GET We look for candidates that exhibit Ethical, endeavors
to be Transparent, embraces Inclusion, welcomes Diverse backgrounds
and perspectives, Accommodating, believes in Work-Life Balance,
puts Safety First, Accountable, values Relationships, Passionate,
Team Player, and Goal Driven). Company Description Great
Opportunity/ Temp to Hire
Keywords: Manpower, Vista , Customer Service Rep, Sales , Vista, California
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here to apply!
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