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Customer Service Rep

Company: Manpower
Location: Vista
Posted on: June 12, 2022

Job Description:

Job Description Customer Service Rep (Vista) compensation: $19-21 employment type: full-time Job Description We are hiring a Dealer Support Representative to join our Customer Service team Voted San Diego Tribune's 2021 1 BEST WORKPLACE- Large Company Category. DISCOVER Are you someone who enjoys working with customers and building strong relationships? You'll serve as the main point of contact for our dealers within your territory and will provide order status, billing, and shipment updates by working with other departments such as Shipping, Finished Goods, and Accounting to resolve questions in a timely manner. You'll be a core part of our Dealer Support team, which provides world-class service to dealers of our industry. YOUR RIPPLE EFFECT Do you enjoy a fast-paced environment? In this role, you will frequently handle multiple tasks such as processing return authorizations per company policy, assisting dealers with part number requests, and preparing export documentation. Are you customer-centric? You will be working closely with your assigned dealer customers through a relationship-based approach to assist them with orders, other product requests. You'll also work to resolve any customer issues by using strong problem-solving skills in an expedited manner. Are you goal-oriented? This position requires you to work both independently and within a strong team environment to achieve results. Do you have excellent organizational skills? You will work and coordinate with several other departments to prepare dealer orders for shipment per company's guidelines. You will also work with established finance companies to assist the dealer accounts with obtaining credit approvals for their shipments and proactively check-on credit statuses as needed. Are you detailed? In addition to responding to customer calls and emails, you will also maintain records of order statuses and changes as well as reconcile invoices and sales orders to ensure accuracy. Are you a skilled communicator? In this role, you will interact with our dealer (retail) customers and individuals across multiple departments regularly. Do you look for process improvement? As part of a continuous improvement environment, you will be looked to provide ideas and suggestions on how we can improve our workflow and increase our overall department efficiency. WHAT YOU BRING Bachelor's degree in Business Administration or a related field is a plus. 1-2 years of related experience in account management, customer service, sales support or dealer support; the equivalent combination of education and/or experience may be considered. Demonstrated ability to multi-task and prioritize competing tasks successfully. Basic proficiency level in Microsoft Office applications such as Word, Excel, and Outlook. Excellent phone and email etiquette with the ability to articulate information professionally and thoughtfully manner. Excellent communication skills with the ability to interact with all levels within the organization as well as strong ability to work in a team environment, are required to be successful in this position. WHAT YOU'LL GET We look for candidates that exhibit Ethical, endeavors to be Transparent, embraces Inclusion, welcomes Diverse backgrounds and perspectives, Accommodating, believes in Work-Life Balance, puts Safety First, Accountable, values Relationships, Passionate, Team Player, and Goal Driven). Company Description Great Opportunity/ Temp to Hire

Keywords: Manpower, Vista , Customer Service Rep, Sales , Vista, California

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