Customer Service Representative

Company: EQyss Grooming Products Inc.
Location: Vista
Posted on: June 19, 2022

Job Description:

EQyss Grooming Products - a 30 year old Family owned company that makes top quality Animal Grooming and care products.
Customer Service Rep. Job duties:Answering & routing phone calls, emails and tasks to appropriate depts.4 types of Customers:1) Retail

• Product inquiries
• Usage instructions
• Answer product questions: "Can I use this on my cat?" ... etc.
• -Where to buy2) Dealer / Groomer
  • Product inquiries
  • Sample / info requests3) Distributor
    • Safety documentation
    • misc. communications / requests fielded4) Potential customers
      • Refer to appropriate channel
      • Send info/samples
        Responsibilities:
        • Answering emails
        • Amazon assistance
        • Sample requests / shipments
        • Market research / feedback
        • Limited announcements
        • Keeping dealer/partner web / marketing images updated
        • Trade ShowsPossible opportunities for working Trade Shows in booth if interested
          • Miscellaneous Office WorkFiling, sorting, assisting co-workers with various tasks as needed/ableMiscellaneous Shipping tasksLiaison dutiesLiaison tasks

Keywords: EQyss Grooming Products Inc., Vista , Customer Service Representative, Sales , Vista, California