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Customer Service Representative

Company: EQyss Grooming Products Inc.
Location: Vista
Posted on: June 19, 2022

Job Description:

EQyss Grooming Products - a 30 year old Family owned company that makes top quality Animal Grooming and care products.
Customer Service Rep. Job duties:Answering & routing phone calls, emails and tasks to appropriate depts.4 types of Customers:1) Retail

  • Product inquiries
  • Usage instructions
  • Answer product questions: "Can I use this on my cat?" ... etc.
  • -Where to buy2) Dealer / Groomer
    • Product inquiries
    • Sample / info requests3) Distributor
      • Safety documentation
      • misc. communications / requests fielded4) Potential customers
        • Refer to appropriate channel
        • Send info/samples
          • Answering emails
          • Amazon assistance
          • Sample requests / shipments
          • Market research / feedback
          • Limited announcements
          • Keeping dealer/partner web / marketing images updated
          • Trade ShowsPossible opportunities for working Trade Shows in booth if interested
            • Miscellaneous Office WorkFiling, sorting, assisting co-workers with various tasks as needed/ableMiscellaneous Shipping tasksLiaison dutiesLiaison tasks

Keywords: EQyss Grooming Products Inc., Vista , Customer Service Representative, Sales , Vista, California

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