Customer Service Representative

Company: Aston Carter
Location: Vista
Posted on: March 17, 2023

Job Description:

Description:--- Subject matter expert in Fresh Origins products, services, and operations --- Promote and maintain positive customer relations --- Ensure accuracy of customer contracts and orders --- Point of contact for the marketing team --- Assist with production scheduling in terms of notifying of upcoming needs and improving order fulfillment--- Evaluate incoming credits, investigate reasons cited and match with appropriate internal documentation --- Define behavioral triggers across the customer lifecycle to optimize customer engagement and improve the customer experience --- Generate correspondence to secure additional customer information or resolve customer disputes and amend contracts when required --- Quality control checks of orders and trade show products performed throughout the day --- Inform management of loss of sales due to production shortage or quality control issues in a timely manner Skills:Call center, erp system, Inbound call, microsoft outlook, Customer service, Management skills, Supervisory skills, Supervision, Customer service management, Microsoft office, Customer support, erp, order entry, order fulfillmentTop Skills Details:Call center,erp system,Inbound call,microsoft outlookAdditional Skills & Qualifications:--- 1-3 years experience in a call center environment--- Processing and clarifying orders with clients--- Bilingual (Spanish/English) a plus--- Microsoft Office, especially Outlook, Excel, Word, and Teams--- Strong math, typing, and computer skills, especially with accounting software--- High level of accuracy, efficiency, and accountability; attention to detail--- Ability to build relationships with customers and internal departments--- Able to adjust to and work effectively with different personalities and identify and leverage individual strengths and skills--- Able to lead by example and positively influence behavior If interested please send an updated resume to About Aston Carter: Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you. At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless. Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit . Aston Carter is a company within Allegis Group, a global leader in talent solutions. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aston Carter, Vista , Customer Service Representative, Sales , Vista, California