Overnight Member Services Representative
Company: Planet Fitness
Location: Vista
Posted on: March 18, 2023
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Job Description:
Job SummaryThe Overnight Member Services Representative will be
responsible for creating a positive member experience by providing
a superior level of customer service to Planet Fitness members,
prospective members and guests. The Overnight Closer will be
responsible for creating a positive member experience by providing
a superior level of customer service to Planet Fitness members,
prospective members and guests. You will also be responsible for
closing that day's shift for that business day as well as creating
an accurate bank deposit.Essential Duties and ResponsibilitiesGreet
members, prospective members and guests, providing exceptional
customer service.Handle all front desk related activities
including: Answer phones in a friendly manner and assist callers
with a variety of questions.Check members into the system.New
member sign-up.Take prospective members on tours.Facilitate needed
updates to member's accounts.Respond to member questions and
concerns in a timely and professional manner and elevate to
Assistant Manager or Manager as needed.Assist in maintaining the
neatness and cleanliness of the club.Close shift for that business
day.Create a bank deposit for next
day.Qualifications/RequirementsCustomer service background
preferred.Basic computer proficiency.A passion for fitness and
health.Upbeat and positive attitude!Punctuality and reliability is
a must.Exceptional customer service skills; able to interact in a
positive and professional way with members and co-workers,
exceeding the member's expectations.Strong listener with the
ability to empathize and problem solve.Demonstrate diplomacy in all
interactions while using appropriate behavior and language.High
School diploma/GED equivalent required.Must be 18 years of age or
older.Physical DemandsContinual standing and walking during
shift.Continual talking in person or on the phone during
shift.Ability to work 3rd shift (overnights).Must be able to
occasionally lift up to 50 lbs.Will occasionally encounter toxic
chemicals during shift. Compensation: $16.50 per hour JOIN THE
CLUBEnhancing people's lives with an affordable, high-quality
fitness experience requires a team of inspiring, motivated and
fun-loving go-getters. As one of the largest and fastest-growing
franchisors and operators of fitness centers in the United States,
Planet Fitness is just getting warmed up. We're continuously
seeking top talent to join us in cultivating the Judgement Free
Zone - and shaping the future of our brand. With more than 2,000
locations in all 50 states, the District of Columbia, Puerto Rico,
Canada, the Dominican Republic, Panama, Mexico and Australia,
there's plenty of opportunity on our Planet and we are always
looking for talented individuals to join our team!Our member
mission says it best: our product is a tool, a means to an end; not
a brand name or a mold maker, but a tool that can be used by
anyone. To use our product, members need to feel inspired and
motivated. That's where you come in. If you're looking for a place
where you can make a difference in a customer's life, you've found
it. Come to add your mojo to the Judgement Free Zone, but stay for
the feeling that you're making a difference on our Planet.TO FIND
YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOUEmployees
at a franchise location are employed by the Franchisee and are not
employees of PFHQ (the Franchisor). PFHQ neither dictates nor
controls labor or employment matters for franchisees or their
employees, and does not retain any reserved authority to control
the terms and conditions of employment for franchisees or their
employees. Each franchisee is responsible for ensuring compliance
with local, state and federal law.
Keywords: Planet Fitness, Vista , Overnight Member Services Representative, Sales , Vista, California
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