BDC
Company: Car Pros Automotive Group
Location: Los Angeles
Posted on: April 2, 2026
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Job Description:
Job Title : Business Development Center Representative Reports
To: BDC Manager Job Description (Key Responsibilities) : Answer
incoming calls and schedule service/ sales appointments off those
calls. Log ALL customer attempts and comments into Vin Solutions
and schedule follow up calls. Confirm scheduled appointments.
Answer and assist in answering online chat request daily. Respond
to customer service inquiries by inbound calls, outbound call ,
emails, text and chat. Re-schedule “no show” customer appointments.
Book appointments based on maintenance schedule per brand and in
accordance with company policies and manufacturers specifications.
Understand the terminology of the automobile business and keep
abreast of technology changes. Understand the manufacturers
requirements and policies for assigned brands. Understands and
follow all work rules and procedures and follows lawful directions
from Supervisors and Managers. Follow-up with sales department to
find out about appointment and the outcome. Purify and update
customer’s changes in database. Contact customer base on current
marketing incentives. Respond to customer website requests
(internet inquiries). Contact internet clients via email and phone
to schedule sales appointments. Notify necessary departments of
appointments set. Follow internet leads from lead receipt to
vehicle delivery. Forward any customer concerns to the correct
department manager and follow up. Performs other tasks as assigned.
Attend all required meetings and training sessions. Maintain a
professional appearance. Work co-operatively and positively with
co-workers and supervisors Adhere to the dealership’s sexual
harassment/non-discrimination policies and the other policies in
the dealership handbook. Report any violation of the sexual
harassment/non-discrimination policies to management. Other duties
as assigned. Vehicles Driven or Moved as Part of the Job : Moving
new or used vehicles for customers New and used car repositioning
on internet sales lot as required. Demonstrating new or used
vehicles to potential customers. Other driving as assigned Types of
Equipment/Machinery Used on the Job : Phones Computers Adding
Machine Fax Machine Calculators Photocopy or scanning machines
Types of Tools Used on the Job : Pencils Pens Erasers Scissors
Rulers Staplers Physical Demands : Standing: Intermittent, not to
equal more than _ 15 __ % of the working day. Walking:
Intermittent, not to equal more than _ 15 __ % of the working day.
Sitting: Intermittent, not to equal more than _ 60 __ % of the
working day. Stooping (bending at the waist), kneeling (at knees)
and crouching (at knee and waist): Infrequent activity, not equal
to or more than _ 10 _ % of the working day. Lifting: Maximum of 20
lbs. Carrying : Maximum of 20 lbs. Climbing and balancing Crawling
Twisting or turning of trunk Reaching Handling: office tools and
equipment Work Environment : The work environment characteristics
described here are representative of those an employee encounters
while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions. Environmental Exposure (outside
and Inside ): Weather Conditions Dust Fumes Mist Gases Odors
Hazards : Noise and vibration, Electrical air tools, machinery and
various repair and diagnostic equipment and automobile engines.
Benefits: Employees (and their families) are eligible for medical,
dental, vision, short/long term disability and basic life/ AD&D
insurance after 60 days of employment. Car Pros sponsors 80% of
basic medical (Kaiser Permanente), dental and vision insurance for
employees. Employees pay the additional cost for dependents and any
voluntary elections. Employees can enroll in company’s 401k plan
after one year of service. Employees will accrual one-hour personal
time off for every 30 hours worked. Pay: $21.00-22.00/hr
Keywords: Car Pros Automotive Group, Vista , BDC, Sales , Los Angeles, California
